Customer Success Representative
Posted: May 28, 2026
Position Overview
The Customer Success Representative will work alongside the Operations Team to provide customer service and ensure success and product satisfaction for our teams across designated sports. Duties include but are not limited to maintaining customer satisfaction, creating meaningful customer relationships, enhancing the customer experience, maintaining accurate customer information within HubSpot, and consistently ensuring a positive experience for our teams and our coaches. The ultimate goal of the Customer Success Representative is to increase customer retention rates, which will be measured through designated KPI’s.
Position Status
About Us
At GoRout, our mission is to provide cutting-edge coach-to-player communication solutions for baseball, softball, and football coaches of all playing levels. Our wearable tech, paired with user-friendly software, helps simplify and enhance coaches’ daily routines while providing them a competitive advantage on the field.
Who You Are
- Must be comfortable communicating with customers and internal team members over call, text, email, and video call
- Desire to constantly evaluate and improve how we support our coaches
- Understanding of efficient and effective communication
- Document and escalate customer concerns
- Ability to work independently and be self-motivated
- Comfortable adjusting to the game plan
- Analytical and process-oriented mindset
- Willingness to learn new technologies and be adaptable in our high-tech business
Requirements
- Optimistic Company First mindset
- Sense of urgency
- Accountability
- Highly competitive
- Ability to work both independently and as part of a team
- Effective written and oral communicator
- Charismatic and likable
- Builds client trust and rapport quickly
- Time management and planning skills
Preferred Qualifications
- Strong HubSpot knowledge
- Experience working in a SaaS environment
- Sports background preferred, but not required (Former Coach, Athlete, Operations)
- Yearly Renewal / Upsell Experience preferred, but not required